Cancellation policy

Purchase Options & Cancellations — Artwork (Prints, Originals, Digital)

This policy applies to purchases of:

Orders are confirmed by an emailed receipt containing order number and summary.
Processing begins immediately after confirmation; some items (especially originals, made-to order prints, or prioritized fulfillment) may ship or be delivered within 1–14 business days depending on item type and shipping choice.

If your order has not yet entered production or shipped, you may cancel for a full refund within 24 hours of purchase.
Once production or fulfillment has begun (e.g., print produced, custom framing ordered, original packaged for shipment, or digital license issued), orders cannot be canceled.
Digital downloads delivered (link emailed or account download enabled) are final and non-cancelable.

Email cancellations to malaikaross.studio@gmail.com with subject “Cancellation — Order #xxxx” and include your name and order number.
Requests received within the 24-hour window and before production/shipment will be processed within 3 business days.
We will confirm approval or denial by email.

Approved cancellations receive a full refund to the original payment method within 7–10 business days after processing (card issuer timing may vary).
If an order is partially canceled (e.g., multiple items and only some are eligible), shipping charges for the remaining items are not refunded; a proportional refund will be issued.
For returned physical items (see returns policy): refunds issued after inspection and restocking may be subject to a 10–25% restocking fee for non-defective items depending on condition.

Custom commissions, personalized pieces, one-of-a-kind originals, commissioned reproductions, and made-to-order items cannot be canceled after 24 hours or once work has started.
Digital files and license purchases are non-refundable and non-cancelable once the download link or license key has been issued.
Sale items labeled “final sale” are not eligible for cancellation once purchased.

Minor changes (shipping address, optional add-ons) may be accepted within 24 hours if order processing has not begun. Contact support at malaikaross.studio@gmail.com immediately; changes are not guaranteed.
Increasing an order (adding items) requires placing a new order.

If fraud is suspected, we reserve the right to cancel an order and refund the legitimate cardholder; we will cooperate with payment processors and law enforcement as required.

We will notify you if an order becomes non-cancelable due to production status.
Cancellation approvals, denials, and refund confirmations are sent by email within 3 business days of request.